Return Policy

At Suit by Thorpe, we are committed to delivering garments that meet the highest standards of fit, quality, and craftsmanship. Because many of our items are custom-made, our return policy is designed to balance flexibility with the nature of tailored clothing.

Final Fitting & Acceptance
All garments are considered final once the customer completes their final fitting and leaves with the product. At that point, returns are no longer eligible for a refund, but we are happy to offer additional alterations or store credit where appropriate.

Returns for Delivered Orders
If you choose to have your order shipped or delivered through a partner, you may request a return within 7 days of receiving your garment. Items must be unworn, unaltered (by a third party), and in original condition.

Alterations Before Returns
Because fit is the most common concern, we require that at least one round of alterations be attempted before a return is approved. We are committed to working with you to achieve the best possible fit.

Custom & Made-to-Measure Items
Due to the personalized nature of custom garments, all made-to-measure and custom orders are considered final sale. However, we will work with you through alterations or remakes if necessary.

Return Process
To initiate a return, please contact us at suitsbythorpe@aol.com with your order number and reason for return. Our team will guide you through the next steps.

Refunds & Store Credit

• Approved returns may be eligible for a refund or store credit, depending on the condition and stage of the order
• Shipping costs are non-refundable
• Return shipping costs are the responsibility of the customer unless otherwise stated

Non-Returnable Items

• Worn or damaged garments
• Garments altered by a third party
• Final sale or promotional items

Processing Time
Please allow 5–10 business days for returns to be reviewed and processed once received.